FAQ

1. Product & Details
Q: What materials are your furniture made of?
A: Materials vary: dressers/nightstands (solid wood, engineered wood, MDF); wardrobes (wood, metal frames with fabric or wood panels). Exact specs are on each product page.
Q: Do wardrobes have hanging space and shelves?
A: Yes—most wardrobes include a hanging rail and 1-2 adjustable shelves. Some large models add drawers for extra storage.
Q: What’s the weight capacity of a dresser drawer?
A: Each drawer holds 8-12kg (suitable for clothing/accessories). Avoid overloading to protect glides.
2. Assembly & Maintenance
Q: Do you provide tools for assembly?
A: Yes—all furniture (dressers, wardrobes, nightstands) includes required tools and step-by-step instructions.
Q: How to clean wooden dressers?
A: Wipe with a dry cloth for dust. Use a mild wood cleaner for stains—avoid harsh chemicals that damage finishes.
Q: Can wardrobe shelves be adjusted?
A: Most shelves are adjustable—simply reposition the support pegs to fit taller items like coats or boots.
3. Orders & Shipping
Q: Where do you ship from, and how long does delivery take?
A: Orders ship from our Larne hub (22, Dromaine Drive, Larne, Northern Ireland, BT40 2JB) or overseas warehouses. 3-5 days to UK/Ireland; 5-10 days to other regions—we ship to 85+ countries.
Q: How to track my furniture order?
A: A tracking number is emailed once shipped. Check status in “My Orders” or via carriers like Royal Mail/DHL.
4. Returns & Exchanges
Q: Can I return a wardrobe if it arrives damaged?
A: Yes—email us photos within 7 days. We cover return shipping and send a replacement or refund.
Q: What if the dresser is too big for my room?
A: You can return it within 30 days (unassembled, original packaging) but pay return shipping + an 8% restocking fee.
5. Other Questions
Q: Do you offer discounts for bedroom sets (dresser + nightstand + wardrobe)?
A: Yes—complete sets get 15% off. Check our “Bedroom Sets” category or email us for custom bundles.
Q: When will out-of-stock nightstands restock?
A: Popular styles restock every 3-4 weeks. Use the “Notify Me” button on product pages for alerts.